Business processes entail all the operational processes of a contemporary enterprise, such as sales process or procurement process.

The right Management of an enterprise is achieved through :

• Recording of all business processes within an enterprise
• Management of Resources
• Events management

The BPR unit analyses , develops and puts in application systems that cover :

• Office Automation
• Customer Relationship Management system (C.R.M)
• Suppliers Management system (S.M.S)
• Human Resources management system (H.R.M)
• Equipment management system (E.M.S)

While meanwhile is a :

• complete Quality Management system (Q.M.S)

The BPR-UNIT restructures a company's procedures aiming at :

• Understanding the current situation a company is into.
• Determine the factors that create the current situatio.
• Determine the goals and the role that the company will hold in the future.
• Determine the critical factors for the achievement of goals.
• Να διατυπώσει σχέδια δράσης ή υλοποίηση των οποίων θα φέρει τα επιθυμητά αποτελέσματα.

The restructuring of a company ' s procedures not only requires απαιτεί δέσμευση των πόρων της επιχείρησης αλλά τους αποδεσμεύει διότι γίνεται παράλληλα με την εφαρμογή της ενδεδειγμένης λύσης πληροφορικής.

ACTION SYNERGY 's BPR Unit develops the following systems under National standards :

• EN ISO 9001:2000
• EN ISO 14001:1996
• EN ISO 18001
• HACCP

Meanwhile , the BPR Unit develops a series of specialized products in the field of quality :

1. Qualicert ( Services certification ).
2. 3 IFS (International Food Standards).
3. Green Globe 21 ( Development of environmental prototypes ).